Unwanted Text Messages and E-Mail

Many consumers find unsolicited e-mail – also known as spam – annoying and time-consuming.

In addition, unwanted messages sent to wireless phones and other wireless devices can be intrusive and costly. In 2003, Congress enacted the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act to curb spam. As required by the Act, the Federal Communications Commission (FCC) adopted rules that prohibit sending unwanted commercial e-mail messages to wireless devices without prior permission. This ban took effect in March 2005. In addition, the Federal Trade Commission (FTC) adopted detailed rules that restrict sending unwanted commercial e-mail messages to computers. To find out more about the FTC’s rules, visit www.ftc.gov/bcp/edu/microsites/spam/rules.htm.

For more information:

You may file a complaint with the FCC if you receive:

  • an unwanted commercial message sent to a wireless device; or
  • a telephone solicitation made to a wireless device for which the phone number is registered on the national Do-Not-Call list; or
  • any autodialed text message on your wireless device, or an unwanted commercial message to a non-wireless device from a telecommunications company or advertising a telecommunications company’s products or services.

There is no charge for filing a complaint. You can file your complaint using an on-line complaint form found at esupport.fcc.gov/complaints.htm.

You can also file your complaint with the FCC’s Consumer Center by

  • e-mailing   fccinfo@fcc.gov
  • calling 1-888-CALL-FCC (1-888-225-5322) voice
  • 1-888-TELL-FCC (1-888-835-5322) TTY
  • faxing 1-866-418-0232
  • or writing to:

    Federal Communications Commission
    Consumer & Governmental Affairs Bureau
    Consumer Inquiries and Complaints Division
    445 12th Street, SW
    Washington, DC 20554